General conditions of sales

LA BOÎTE DE CHARLIE creates, produces, and sells educative supports and derivative products for kids through its website (https://www.laboitedecharlie.com). The list of goods and services eligible proposed by the Company can be consulted on the website mentioned above.

The present general conditions define the terms for using the La boîte de Charlie’s website which you accept by the simple fact of consulting this website.

These General Conditions of Sales (‘GCS’) will apply to all sales of products or online services or supplies of personalized services provided by LA BOÎTE DE CHARLIE being an integrating part of the contract existing between the client and LA BOÎTE DE CHARLIE. LA BOÎTE DE CHARLIE saves itself the possibility of adapting or of modifying at any time the present general conditions of sale.

These general conditions of sale apply to all orders placed on the website www.laboitedecharlie.com. The GCS were those in force on the day of validation of the order. You can consult the GCS on the website https://www.laboitedecharlie.com. LA BOÎTE DE CHARLIE also checks that their acceptance are clear and unequivocal by simply clicking the checkbox. The customer declares to have acknowledged and accepted the present general conditions of sale before placing his order.

The customer acknowledges that it has been provided with full opportunity to inspect the Property and that has fully satisfied itself with respect to its condition.

The Customer acknowledges his legal capacity and competence to enter French agreements and to be legally bound by the present Terms. Unless they have evidence to the contrary, the data recorded by LA BOÎTE DE CHARLIE constitute proof of all transactions by its customers.

Prices valid at date of delivery will be applied.
The prices of our products are given in Euros all taxes excluding the cost of processing and shipping.

For all products shipped outside the European Union and DOM-TOM, the price is calculated on the invoice excluding all taxes. The customs duties or other local taxes of importation or taxes of the State are susceptible to be demanded. These duties and amounts are not the responsibility of the Company. These duties and taxes are to be paid by the customer, who is entirely responsible as regards both declarations and payments. LA BOÎTE DE CHARLIE encourages the client to check with local authorities.

The Company reserves the right to alter its prices at any time.
The costs of access to and the use of the telecommunications network shall be borne by the customer. If applicable including the costs of delivery.

The customer will follow specific steps to order on www.laboitedecharlie.com:
However, the different steps are described bellow :

• Essential characteristics of the product
• The choice of product (identification, address…)
• Acceptance of General conditions of sales.
• Check the order to make sure there are no mistakes.
• Payment instructions, and payment of the products.
• Delivery.
• The Customer will receive a confirmation email of the payment, and a order delivery notice with a link the General conditions of sales. The products will be delivered at the address indicated by the customer.

For the purposes of the sound execution of the order, and in accordance with article 1316-1 of the French Civil Code, the Customer pledges to provide all documents and his true identification details.
LA BOÎTE DE CHARLIE reserves the right to refuse future orders, for example for any abnormal requests, carried out with lack of trust, ou pour tout motif légitime.

The main characteristics of the goods or services, the price including delivery charges are made available on the website www.laboitedecharlie.com for the customer. The Customer acknowledges and agrees he has received a receipt indicating costs incurred, the delivery and payment information. The Company undertakes to honour orders only within the limit of available product stock. Failing this, LA BOÎTE DE CHARLIE advises the customer.

The contractual information is presented in French and English. In accordance with the French law, they are compiled in an additional document and a validation of the order. Parties also agree that the illustrations and pictures of the goods offered for sale have any contractual value.

The period of validity of each offer and the prices is included on the site www.laboitedecharlie.com and the minimum duration of contracts.

Unless specified conditions, the rights are only granted to an individual signatory of the purchase order (or the natural person assigned to the e-mail address).

In accordance with the contractual and legal provisions regarding the legal conformity guarantees and latent defects, the Company commits to refunding or exchanging the apparently defective Products or which do not correspond to the order.

Requests for reimbursement can be made as follows : send the supporting evidence for the claim (example: pictures of the defective Product) to hello@laboitedecharlie.com. In the event of damage , LA BOÎTE DE CHARLIE commits to return a new one in the shortest time the same product by covering the delivery expenses.

In case of loss or missing products, LA BOÎTE DE CHARLIE will offer a one-time discount of 50% on the next customer’s purchasing.

The goods remains vested in the Company until the payment has been completely fulfilled by the customer.

The products are delivered to the shipping address the customer provided during the procurement process orders. The process is not taking into account the preparation and dispatch delay.

6.1 Delivery to the address specified at the time of the order 

LA BOÎTE DE CHARLIE may propose different combination of delivery methods for metropolitan France and abroad :

• Home priority delivery : The products are delivered to the shipping address the customer provided during the procurement process orders
• Home delivery with end-to-end tracking  : The products are delivered to the shipping address the customer provided during the procurement process orders with a reference number.

6.2 Delivery times

The expected date of delivery is indicated on the product sheet and may vary depending the different combination of delivery methods selected.

• In metropolitan France: between 2 to 5 days working days
• In European Union and outside Switzerland: between one to two weeks (working days)
• Outside European Union and Switzerland, between two or three weeks (working days).

6.3 Delay in delivery

In case of delivery delays, LA BOÎTE DE CHARLIE will inform the customer of this fact.

The user can also actively call for assistance in the event of a delay, simply by contacting us: hello@laboitedecharlie.com.

LA BOÎTE DE CHARLIE agrees to use all reasonable efforts to determine the cause of delay and to find an appropriate solution. The customer has the opportunity to cancel the contract in accordance with the terms and conditions laid down in the Article L 138-2 of the French Consumer Code.

LA BOÎTE DE CHARLIE will reimburse the customer in accordance with the terms and conditions laid down in the Article L 138-3 of the French Consumer Code.

LA BOÎTE DE CHARLIE reminds that when the customer takes possession of the merchandise, the risk of loss of or damage to the goods shall pass to the consumer or a third party. It is the Customer’s responsibility to notify the carrier by recorded any deterioration of the merchandise. 

LA BOÎTE DE CHARLIE is committed to delivering the orders received only within the limit of the stocks of the product available or within the limit of the stocks available from its suppliers.
In case of a product’s unavailability within a period of 30 working days, the customer will be notified right away of a predictable delivery time. Any Order may be cancelled on demand.
The Customer will be able to ask for reimbursement.

Payments are immediately due upon ordering or even preordering. Orders can only be paid for by credit card (debit card, Visa or Mastercard). The credit card payment is made safe by an intermediary. Online payment by credit card is done in a secure environment via the security system « SSL », but we also reinforced the whole of the processes of jamming and encoding most effectively to protect possible all the significant data related to the means of payment. Once launched, payment will be taken immediately.

In accordance with Article L. 132-2 of the Monetary and Financial Code, the payment by credit card is irrevocable. By providing bank information, the customer authorizes LA BOÎTE DE CHARLIE to debit his account direct. The Customer confirms that he is the cardholder and he is legally eligible to use it. In the case of the impossibility to debit the credit card, the transaction will be cancelled.

9.1 Procedure

In accordance with article L. 121-20 of the French Consumer Code, « the consumer shall send back the goods or hand them over to the trader or to a person authorized by the trader to receive them, or let the trader collect the goods himself when he has offered to do so, within fourteen days from the day on which he communicates his withdrawal to the trader. » « The period mentioned in the foregoing paragraph to the receipt of packages».

If the withdrawal period of fourteen (14) days expires on a Saturday, a Sunday or a bank or public holiday, it will be extended to the first working day thereafter.

The right of withdrawal may be exercised by contacting the Company at :
hello@laboitedecharlie.com.

In case of exercise of the right of retraction within the above mentioned time-limit, only the price of the product(s) and the shipping charges will be paid off, the return costs are in any case payable by the customer.

The returns of products must be sent in their State of origin and must be complete (packaging, accessorizes, notice…) in order to relet the product in its original unused condition ; accompanied by a copy of the dated proof of purchase if possible.

In accordance with current legal stipulations, you can send the form below as well : 3 rue du 19 mars 1962 – 95130 Franconville (France).

9.2 Refund procedure

Once your application has been submitted, LA BOÎTE DE CHARLIE, in accordance with current legal stipulations, will offer a 14 day money returned guarantee.
In the absence of your product or the proof of dispatch within this period, LA BOÎTE DE CHARLIE will retain the right to defer the start of your repayment by the time we receive the product.

LA BOÎTE DE CHARLIE will refund the customer through the same payment system that he used the day of the order, unless there is a problem.

So if it was paid by credit card (cash payment), LA BOÎTE DE CHARLIE will do a repayment on your credit card of the banking card seized at the time of the initial order or, in case of impossibility, by letter check.

LA BOÎTE DE CHARLIE assume legal conformity guarantees and latent defects, and this, in compliance with the legal provisions in force.

LA BOÎTE DE CHARLIE repays the customer or exchange the damaged products or the ones which do not match what was order.
The customer should send his refund request by email: hello@laboitedecharlie.com.

LA BOÎTE DE CHARLIE reminds to the customer that:

• He shall be allowed a period of two years from the date to claim against the Company
• He can choose between the replacement and the repair of the damaged product
• No need for proof of lack of conformity which becomes apparent within six months of the time of the purchase
• Except or second-hand goods, the period shall be extended to 24 month starting from 18 mars 2016
• The consumer is entitled to claim for defect damages according to the article 1641 of the French Civil Code. Under these circumstance, he can institute proceedings for the cancellation of the sale or require a reduction in the purchase price (articles 1644 of French Civil Code).

Where applicable, the customer can submit a claim by contacting the Company: hello@laboitedecharlie.com or 3 rue du 19 mars 1962 – 95130 Franconville (France)

All content available on the Site, including but not limited to text, blog posts, graphics, logos, button icons, images, audio clips, video recordings, data compilations and software, and the compilation thereof (collectively, the “Content”) is the property of LA BOÎTE DE CHARLIE.

There are no assignment of intellectual property rights through these GCS. Any complete or partial reproduction, representation, modification, publication, transmission, distortion of the websites or their content, through any process whatsoever, and on any media whatsoever, is forbidden.

The obligations of LA BOÎTE DE CHARLIE may be suspended in the event of force majeure. LA BOÎTE DE CHARLIE shall inform the customer of the occurrence of such an event as soon as possible.

If any provision of this contract shall be declared invalid or unenforceable, the remaining provisions of this contract shall remain in full force and effect to the fullest extent permitted by law. Verbally agreed changes or additions to this contract are only then effective, if they have been confirmed in writing by both parties.

According to the Data Protection Act of January 6th, 1978, the customer have at any time, a right of access, rectification and opposition to all of his personal data by writing a letter RAR, with a proof of identity.

By accepting these general terms of sale, the customer acknowledges that he has taken cognizance of LA BOITE DE CHARLIE’S privacy policy concerning data protection and that he agrees that the Company collects and uses this data.

By entering his email address on our website, the customer will receive some information on products and promotions of the Company and third parties. You can unsubscribe from these offers at any time by clicking on the relevant link located at the bottom of the relevant e-mails.

These GCS are governed by French law.